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Customer  Warranty  for  Installation  Services

(Workmanship  Warranty)

The  Warranty  sets  out  the  terms upon  which  DoMyFloors offers  warranty  cover  for the  Products supplied by it to its Customers,  and  for the  installation  services  provided by  DoMyFloors Installers.  Terms defined in DoMyFloors Terms and  Conditions bear the  same  meaning  when used in  this  warranty.   Your  attention  is  drawn  to  DoMyFloors Terms  and  Conditions,  which includes  provisions  relevant  to  the  warranty  set  out  below. 

1. Installation services (workmanship  Installation warranty)

1.1  DoMyFloors  Ltd  warrants  to  you  that  the Installation  Services  will  be  performed  by  the appropriately qualified and trained DoMyFloors installers  using reasonable  care  and  skill,  to  such  high  standard of quality  as  it  is  reasonable  for  you  to  expect.

1.2  The  Warranty  Period  for  the  Installation Services  shall  be  one  year  from  completion  of the Installation  Services.

1.3 This  workmanship  warranty  covers installation  services only.  Products  and  parts are covered  by  their  individual  manufacturers warranty  as  applicable.


2.  Remedial Action

2.1  If  you  make  a  valid  claim  about  our  service in  accordance  with  DoMyFloors  Terms and  Conditions,  DoMyFloors  may  arrange for  the  relevant  Products  to  be  reinstalled  by one  of  DoMyFloors or approved  Installers  or  refund  to  the  customer the  charge  for  the  relevant  part  of  the

Installation  Service  (or  a  proportionate  part  of such  charge).


3.  Exceptions


3.1  This Warranty  will  only  apply:

3.2  If  the  Product  has  been  installed by DoMyFloors Installer  and  has been  properly  used  and  maintained  throughout the  Warranty  Period  in  line  with  manufacturers instructions.

3.3  If  you  have  informed  DoMyFloors  of the  alleged  defect  within  the  Warranty  Period and  within  a  reasonable  period of  discovery.


4.  General  conditions

4.1  You  will  promptly  provide  all  information and  support  (including  access  to  site  and services)  reasonably  necessary  to  enable DoMyFloors  to  evaluate  any  alleged defect  and  to  perform  its  obligations  under  this Warranty.

4.2  You  agree  that  all  premises,  plant,  power, fuel  support  services  and  other  inputs  that  you provide  for  the  installation  and  use  of  the Products  are  reasonable,  are  fit  for  purpose  and will be  properly  used and  provided.


5.  Expertise  


5.1  Any  dispute  as  to  whether  a  defect  is covered  by  this  warranty  shall  be  immediately referred  at  the  request  of  either  party  to  Supplier or Manufacturer.


6.  Third  Party  Rights to non-commercial


6.1  When  DoMyFloors  has  installed  a system  in  a  property  that  is  sold  within  the Warranty  Period  the  warranty  will  pass  to  the new  legal  owner  of  the property.    It  may  not  be transferred  to  or  exercised  by  any  third  party.


7.  Manufacturer’s  Product  Warranty


7.1  Most  Products  supplied  by  DoMyFloors  come  with  the  benefit  of  a  manufacturer’s product  guarantee.    Where  a  claim  in  respect  of any  of  the  Products  is  notified  to  DoMyFloors by  you  in  accordance  with  the  DoMyFloors Terms  and  Conditions,  DoMyFloors will  liaise  with  the  manufacturer  and  use  all reasonable endeavours  to  secure  a  replacement of  the  Product  (or  the  part  in  question)  or  a refund  of  the  price  of  the  Product  or  a proportionate  part  of  the price).


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