Customer Warranty for Installation Services
The Warranty sets out the terms upon which DoMyFloors offers warranty cover for the Products supplied by it to its Customers, and for the installation services provided by DoMyFloors Installers. Terms defined in DoMyFloors Terms and Conditions bear the same meaning when used in this warranty. Your attention is drawn to DoMyFloors Terms and Conditions, which includes provisions relevant to the warranty set out below.
1. Installation services (workmanship Installation warranty)
1.1 DoMyFloors Ltd warrants to you that the Installation Services will be performed by the appropriately qualified and trained DoMyFloors installers using reasonable care and skill, to such high standard of quality as it is reasonable for you to expect.
1.2 The Warranty Period for the Installation Services shall be one year from completion of the Installation Services.
1.3 This workmanship warranty covers installation services only. Products and parts are covered by their individual manufacturers warranty as applicable.
2. Remedial Action
2.1 If you make a valid claim about our service in accordance with DoMyFloors Terms and Conditions, DoMyFloors may arrange for the relevant Products to be reinstalled by one of DoMyFloors or approved Installers or refund to the customer the charge for the relevant part of the
Installation Service (or a proportionate part of such charge).
3.1 This Warranty will only apply:
3.2 If the Product has been installed by DoMyFloors Installer and has been properly used and maintained throughout the Warranty Period in line with manufacturers instructions.
3.3 If you have informed DoMyFloors of the alleged defect within the Warranty Period and within a reasonable period of discovery.
4. General conditions
4.1 You will promptly provide all information and support (including access to site and services) reasonably necessary to enable DoMyFloors to evaluate any alleged defect and to perform its obligations under this Warranty.
4.2 You agree that all premises, plant, power, fuel support services and other inputs that you provide for the installation and use of the Products are reasonable, are fit for purpose and will be properly used and provided.
5.1 Any dispute as to whether a defect is covered by this warranty shall be immediately referred at the request of either party to Supplier or Manufacturer.
6. Third Party Rights to non-commercial
6.1 When DoMyFloors has installed a system in a property that is sold within the Warranty Period the warranty will pass to the new legal owner of the property. It may not be transferred to or exercised by any third party.
7. Manufacturer’s Product Warranty
7.1 Most Products supplied by DoMyFloors come with the benefit of a manufacturer’s product guarantee. Where a claim in respect of any of the Products is notified to DoMyFloors by you in accordance with the DoMyFloors Terms and Conditions, DoMyFloors will liaise with the manufacturer and use all reasonable endeavours to secure a replacement of the Product (or the part in question) or a refund of the price of the Product or a proportionate part of the price).